Refund policy

Due to the made-to-order aspect of our items, purchases are final sale unless items are received damaged/not as advertised. If this is the case, please contact us with the issue and detailed pictures so we can remedy the situation immediately - we will accept these returns within 30 days from the delivery date. Our customers satisfaction is a top priority!

Exchanges: If you are looking to exchange the same item you received, please reach out via email (support@infinitelyfaithful.com). The customer is responsible for return shipping of exchanged items.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For any problems or questions about your order please email us at support@infinitelyfaithful.com

Please note: Infinitely Faithful will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.

PO box delivery: Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.

PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.

PO box addresses are not supported by Express Delivery  If a customer submits an order with Express Delivery and enters a PO box address, it will be shipped as a standard order.

The correct address formatting guidelines should be followed when a shipment is directed to a PO box:

First name: John (matching the name on the box) 

Last name: Smith (matching the name on the box) 

Address 1: PO Box 1776

Zip code: 28034

City: Dallas

Country: United States